If you do not have English 12 and have not studied in an English-speaking country, you will need to demonstrate your skills in reading, writing, speaking, and listening. Applications are processed throughout the year.Īpplicants to the BCIT School of Business are required to have completed 2 years of full-time study in high school or post-secondary program in English in an English speaking country. To apply to a Part-time Studies program and earn your credential, you simply need to complete a Part-time Program Declaration Request.

Courses are offered in each of three terms: Fall (September), Winter (January) and Spring/Summer (April). If you meet the prerequisites and there’s space available, you can register for a course immediately. Part-time courses are offered in a variety of scheduling formats, including at night or on weekends, flexible day time delivery, or you can opt for distance or online learning. Take a single course, or work towards a credential - all at a pace that’s right for you. The rest of the world is generally catching up. In general it would seem that North America is particularly conscious of customer service, with Europe going through the awakening in this discipline which the Americans went through some years ago. It moves across borders and around the world with the greatest of ease. It has also radically changed the dynamics of customer service, possibly even more than it has changed most other business disciplines.Ĭustomer service is an international phenomenon. This has made becoming a global player possible for even the smallest business. Technology has made it possible for interaction with customers to be individualized and reduced to one-on-one a mass basis. The impact of technology on customer service, as on business, is huge. You may already have a degree or diploma in non-marketing areas and wish to gain academic credentials and job-related skills in this field. Centre for Applied Research & Innovationįast-track your career in Customer Relationship Marketing with this special package of courses.Please note, those schools/programs followed by a * are accredited through Path 3 of the CPHR Pathways. Potential students are encouraged to seek additional information from the academic institution directly in order to make an informed decision on their academic path. Provision of this listing by CPHR BC & Yukon does not constitute endorsement of any of these programs, nor does it reflect the extent or quality to which competencies are taught.

The information contained in this section is not exhaustive and is based on information provided by the institutions listed. To support members in expanding their professional development and in preparing for the CPHR TM exam, the following is a list of academic institutions in BC offering a variety of courses in HR competencies.

Bcit entrepreneurship certificate